Refund policy

Food Items – No Returns or Exchanges

Due to the perishable nature of food products, all food items are strictly non-returnable and non-exchangeable. Once an order is placed and delivered, it cannot be returned, refunded, or exchanged under any circumstances.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please contact us within 24 hours of delivery with clear photos/videos of:

  • The product

  • Outer packaging

  • Invoice or order details

We will review the issue and, if approved, offer a replacement or refund at our discretion.

📧 Email: thejalsafood@gmail.com
📞 Phone / WhatsApp: +91 88501 63135

Non-Returnable Items

The following items are not eligible for return or exchange:

  • All food and edible items

  • Perishable goods

  • Customized or special-order products

  • Sale or discounted items

  • Gift cards

Exchanges

We do not offer exchanges for food products.
In case of an approved damage or error from our side, a replacement may be arranged after verification.

European Union Customers

If an order is shipped to the European Union, the 14-day cooling-off period does not apply to food items, as they are perishable goods, in accordance with EU consumer protection regulations.

Refunds (If Applicable)

If a refund is approved after inspection:

  • The refund will be processed to the original payment method

  • It may take 7–10 business days for the amount to reflect, depending on your bank or payment provider

If you have not received your refund after 10 business days from approval, please contact us.

Contact Us

For any questions regarding your order, please reach out to us:

📧 thejalsafood@gmail.com
📞 +91 88501 63135